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Privacy Policy
General
Type of information collected
How the information is used
Cookies
Disclosure of your information
How your information is kept secure
How to access your information
Updating your information
General
Haymarket Publishing is committed to respecting your privacy and protecting your personal information.
This privacy policy will outline the type of information that is collected, how it is used and the secure way in which it is protected. If you have any concerns regarding your personal information, please contact us at datacontroller@haynet.com.
Type of information collected
In order for Haymarket Publishing to deliver a first-rate service, personal information will need to be collected. We may collect information from you when you fill in an online registration form for any of our websites, or when you purchase something from us online. We also collect the personal information you provide us with when communicating over the telephone or via written correspondence.
The type of information that may be collected includes your name, address, gender, date of birth, e-mail address, telephone number, fax number, and where relevant, bank details.
Additionally we may collect information and/or your opinions through online or printed surveys, which might include more detailed information such as where you prefer to shop, your reading and purchasing habits or your views on various products etc.
Haymarket Publishing does not seek sensitive information through this website. We believe that such information is not required to perform efficient customer service.
How the information is used
Haymarket Publishing endeavours to deliver the best possible service to customers. All the information we collect about you is used to operate and improve the service we offer. Specifically, we use your information for:
- Dealing with orders and accounts for the supply of our products and services and to gather feedback on the efficiency of our service
- Research to better understand our customers’ preferences and opinions
- Planning and managing our business and marketing activities, including understanding and analysing customer shopping habits and preferences
- Enhancing the content and services on our websites - to do this, we use the personal information collected to customise each individual’s access to our website. See ‘Cookies’ below.
- Your personal information may also be used to contact you about offers and discounts available from Haymarket Publishing that we think may be of interest to you. We will only contact you with your consent, and only by post, e-mail, telephone or SMS. If you prefer not to receive such information on goods and services provided by Haymarket Publishing, please follow the unsubscribe instructions when registering on this website. You can update your contact preferences at any time by emailing us at datacontroller@haynet.com.
- If you have consented to be contacted by third parties, we may also share some of your information with selected companies whose products and services we feel may be of interest to you. We strive to keep these offers relevant to your interests and you can update your contact preferences at any time by emailing us at datacontroller@haynet.com
Recently, the media have highlighted the irritations of unsolicited mail and its public perception. Haymarket Publishing abides by the guidelines of the Mailing Preference Service (MPS) and Telephone Preference Service (TPS), both of which offer consumers protection against unsolicited contact.
Please be aware however, that if a customer has consented to marketing activity by us or by third parties, contact is not considered to be unsolicited and so MPS and TPS do not apply. If you prefer not to be contacted by phone other than for the provision of our products or services to you, you can update your contact preferences with us by emailing datacontroller@haynet.com.
Cookies
We collect information obtained about you from your use of our website via the use of cookies. Cookies are small pieces of information generated by a web server, and are stored on your hard drive when you enter a website. Haymarket Publishing uses cookies to automatically keep track of individual user sessions. You can delete cookies from your hard drive and also configure your Internet browser to reject them. However, this will disable the website function to manage individual sessions.
Disclosure of your information
Haymarket Publishing provides services to customers around the world. Some of our partners and affiliates, including third parties offering relevant products and services, may be located outside the European Economic Area (EEA). Countries outside the EEA are not required to protect personal information as stringently as countries inside, however Haymarket Publishing insists that all partners and affiliates both inside and outside the EEA adhere to the same rules and procedures on personal information that we adhere to in the UK.
How your information is kept secure
Haymarket Publishing recognises that its customers are increasingly concerned about how personal information is protected from misuse. Haymarket Publishing is committed to complying with the Data Protection Act 1998 and PCI regulations to ensure that your personal and financial transactions are stored securely, and we have taken measures to protect the security of your information both online and offline, including encryption of credit/debit card and bank details.
How to access your information
You have the right to access the information that Haymarket Publishing holds about you. There will be an administration fee of £10 associated with this request. Please make a written application to the Data Protection Owner, Haymarket Publishing, Teddington, Middlesex, TW11 9BE. Alternatively, you can email Haymarket Publishing directly using datacontroller@haynet.com.
Updating your information
If any of the personal information that we hold about you is incorrect, you can email the customer service team at haymarketsubs.@qss-uk.com who will update it as soon as possible.
Please note that this Privacy Policy may be updated at any time with or without notice in order to comply with new practices or regulations.
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