Subscription Order Line +44(0)1604 251 462

Frequently Asked Questions

My Account

How do I change my name or address?

To check the status of your account and to ensure your subscription has not expired, please login to My Account, once logged in you will be able to manage your subscription online.

If you experience any difficulties logging on or using that area of the site, please contact customer services by calling us on 0344 543 8035 from the UK, 1-877-531-1767 from the USA or +44 (0) 1604 251 466 from overseas. Alternatively, you can send us an email to help@themagazineshop.com

Where can I find my subscription number?

Your subscription number can be found printed on your magazine poly wrap. It will also be on each of your renewal letters. If you can’t locate your number simply call on 0344 543 8035 from the UK, 1-877-531-1767 from the USA or +44 (0) 1604 251 466 from overseas. Alternatively, you can send us an email to help@themagazineshop.com

How do I renew my subscription?

We will send you a combination of letter and email reminders before the end of your subscription. To renew your subscription online, click here. Alternatively, you can call customer services team on 0344 543 8035 from the UK or +44 (0) 1604 251 466 from overseas, or send us an email to help@themagazineshop.com to take advantage of your exclusive offer. Please note, if you have subscribed via Direct Debit, and continuous payment methods these will renew automatically unless cancelled. These continuous payment prices are valid for one year; after which they are subject to increase. We will write to inform you of any increase in your subscription price.

Can I transfer my subscription to a different magazine?

Please contact customer services on 0344 543 8035 from the UK, 1-877-531-1767 from the USA or +44 (0) 1604 251 466 from overseas or email help@themagazineshop.com

I'm moving overseas and I am a current subscriber, can I still receive my subscription when I move? How do I organise this?

Please contact customer services on 0344 543 8035 from the UK, 1-877-531-1767 from the USA or +44 (0) 1604 251 466 from overseas or email help@themagazineshop.com

Payments

What payment methods can I use?

On our website you can pay using direct debit (UK only), credit/debit card, PayPal or Amazon payment. We can also accept cash/cheque, a standing order or set up an invoiced or continuous credit card payment through our customer services team.

Can I cancel my subscription?

To cancel your subscription please call on 0344 543 8035 from the UK, 1-877-531-1767 from the USA or +44 (0) 1604 251 466 from overseas or email help@themagazineshop.com our customer services team. Should you wish to cancel your subscription it will be cancelled on expiry of the current term which will not be refundable other than in exceptional circumstances. Standard (i.e. non-trial) Direct Debit subscription rates are fixed for one year; after which they are subject to change. We will inform you of any changes to your payment amounts.

Please note that if your subscription includes an introductory gift, the gift will not be despatched until payment has successfully been processed.

I have paid for my subscription by direct debit, how frequently are the payments made? Will I be notified each time a payment is taken?

We will deduct one payment per term, for example if you purchased a 6 month Direct Debit subscription we would take a one off payment within 2 weeks of purchase and then again after 6 months. The first direct debit payment will be indicated in your subscription acknowledgement letter, which will typically take up to 10 days to be delivered from the date you placed your order. Trial offer payments are taken from your account typically within 2 to 3 days of order confirmation. If you would like to know the exact dates that money is due to be taken from your account, then please do not hesitate to contact our customer service team.

Can I request a refund?

Should you wish to cancel your subscription it will be cancelled on expiry of the current term which will not be refundable, other than in exceptional circumstances.

Subscription Rates

Basic Annual Subscription Rate for Haymarket Media Group LTD's consumer titles.

Magazine Title Frequency No. of issues UK Europe ROW USA
Autocar Weekly 51 £193.80 £169.00 £169.00 £149.00
Autocar iPad App Edition Weekly 51 £99.99 £99.99 £99.99 £99.99
Classic & Sports Car Monthly 12 £58.80 £69.00 £69.00 $79
Classic & Sports Car iPad App Edition Monthly 12 £29.99 £29.99 £29.99 £29.99
FourFourTwo Monthly 12 £59.88 £59.00 £69.00 $69.00
FourFourTwo iPad App Edition Monthly 12 £23.99 £23.99 £23.99 £23.99
Practical Caravan Monthly 13 £54.60 £65.00 £69.00 £49.00
Practical Caravan iPad App Edition Monthly 13 £31.99 £31.99 £31.99 £31.99
Practical Motorhome Monthly 13 £54.60 £65.00 £69.00 £49.00
Practical Motorhome iPad App Edition Monthly 13 £31.99 £31.99 £31.99 £31.99
Stuff Monthly 12 £59.88 £59.00 £59.00 £46.00
Stuff iPad App Edition? Monthly 12 £23.99 £23.99 £23.99 £23.99
What Car? Monthly 13 £77.87 £85.00 £89.00 £79.00
What Car? iPad App Edition Monthly 13 £16.99 £16.99 £16.99 £16.99
What Hi-Fi? Monthly 13 £64.87 £79.00 £85.00 £59.00
What Hi-Fi? iPad App Edition Monthly 13 £34.99 £34.99 £34.99 £34.99

Delivery/Shipping

When will the first issue arrive?

Your first issue can take up to 6 weeks to arrive after the initial order, although it is often far sooner (depending on how close the date of order is to the next issue's mailing date), All on sale dates can be viewed here. Subsequent issue delivery times vary depending on your location and the magazine you have subscribed to. For UK subscribers we strive to deliver all monthly magazines on or before the publication date and weekly magazines on the publication date.

Overseas subscribers will receive their copies dependent on shipping method and location - please contact customer services for details specific to your subscription.

Postal Transit Time

Transit time indication by country (working days)

REIMS Europe Days Rest of Europe Days Middle East Days N, C & S AmericaDays Africa Days Asia & Far East Days F E A Days
Austria 2 - 5 Albania 5 - 7 Bahrain 5 - 7 Anguilla 5 - 7 Algeria 5 - 7 Afghanistan 5 - 7 American Samoa 5 - 7
Belgium 2 - 5 Armenia 5 - 7 Dubai 5 - 7 Antigua & Barbuda 5 - 7 Angola 5 - 7 Bangladesh 5 - 7 Australia 5 - 7
Denmark 2 - 5 Azerbaijan 5 - 7 Egypt 5 - 7 Argentina 5 - 7 Benin 5 - 7 Bhutan 5 - 7 British Indian Ocean Terr 5 - 7
Finland 2 - 5 Belarus 5 - 7 Iran 5 - 7 Aruba 5 - 7 Botswana 5 - 7 India 5 - 7 Cook Island 5 - 7
France 2 - 5 Bosnia 5 - 7 Iraq 5 - 7 Ascension Island 5 - 7 Burkina Faso 5 - 7 Maldives 5 - 7 East Timor 5 - 7
Germany 2 - 5 Bulgaria 5 - 7 Israel 5 - 7 Bahamas 5 - 7 Burundi 5 - 7 Mongolia 5 - 7 Fiji 5 - 7
Greece 2 - 5 Croatia 5 - 7 Jordan 5 - 7 Barbados 5 - 7 Cameroon 5 - 7 Myanmar (Burma) 5 - 7 French Polynesia 5 - 7
Iceland 2 - 5 Faroe Islands 5 - 7 Kuwait 5 - 7 Belize 5 - 7 Cape Verde 5 - 7 Nepal 5 - 7 Kiribati 5 - 7
Ireland 2 - 5 Georgia 5 - 7 Lebanon 5 - 7 Bermuda 5 - 7 Central African Republic 5 - 7 Pakistan 5 - 7 Marshall Islands 5 - 7
Italy 2 - 5 Gibraltar 5 - 7 Oman 5 - 7 Bolivia 5 - 7 Chad 5 - 7 Sri Lanka 5 - 7 Micronesia 5 - 7
Luxembourg 2 - 5 Greenland 5 - 7 Palestine 5 - 7 Bonaire 5 - 7 Comoros 5 - 7 Tristan da Cuhna 5 - 7 Narau 5 - 7
Netherlands 2 - 5 Kazakhstan 5 - 7 Qatar 5 - 7 Brazil 5 - 7 Congo Democratic Republic 5 - 7 Brunei 5 - 7 New Caledonia 5 - 7
Norway 2 - 5 Kirgistan 5 - 7 Saudi Arabia 5 - 7 British Antartic Terr 5 - 7 Congo Republic 5 - 7 Cambodia 5 - 7 New Zealand 5 - 7
Portugal 2 - 5 Kosovo 5 - 7 Syria 5 - 7 Canada 5 - 7 Djibouti 5 - 7 China 5 - 7 Niue 5 - 7
Spain 2 - 5 Liechtenstein 5 - 7 UAE 5 - 7 Chile 5 - 7 Equitorial Guinea 5 - 7 Guam 5 - 7 Norfolk Island 5 - 7
Sweden 2 - 5 Macedonia 5 - 7 Yemen 5 - 7 Colombia 5 - 7 Eritrea 5 - 7 Hong Kong 5 - 7 Palau 5 - 7
Switzerland 2 - 5 Moldova 5 - 7 Costa Rica 5 - 7 Ethiopia 5 - 7 Indonesia 5 - 7 Papua New Guinea 5 - 7
Cyprus 2 - 5 Monaco 5 - 7 Cuba 5 - 7 Gabon 5 - 7 Japan 5 - 7 Pitcairn 5 - 7
Czech Republic 2 - 5 Montenegro 5 - 7 Curacao 5 - 7 Gambia 5 - 7 Korea 5 - 7 Samoa 5 - 7
Estonia 2 - 5 Romania 5 - 7 Dominica 5 - 7 Ghana 5 - 7 Laos 5 - 7 Solomon Islands 5 - 7
Hungary 2 - 5 Russia 5 - 7 Dominican Republic 5 - 7 Guinea Rep of 5 - 7 Macao 5 - 7 Tokelau 5 - 7
Latvia 2 - 5 Serbia 5 - 7 Ecuador 5 - 7 Guinea-Bissau 5 - 7 Malaysia 5 - 7 Tuvalu 5 - 7
Lithuania 2 - 5 Tajikistan 5 - 7 El Salvador 5 - 7 Ivory Coast 5 - 7 North Korea 5 - 7 Vanuatu 5 - 7
Malta 2 - 5 Turkey 5 - 7 Falkland Islands 5 - 7 Kenya 5 - 7 Philippines 5 - 7 Wallis & Futuna Is 5 - 7
Poland 2 - 5 Turkmenistan 5 - 7 French Guiana 5 - 7 Lesotho 5 - 7 Singapore 5 - 7 Tahiti 5 - 7
Slovakia 2 - 5 Ukraine 5 - 7 French West Indies 5 - 7 Liberia 5 - 7 Taiwan 5 - 7 Tonga 5 - 7
Slovenia 2 - 5 Uzbekistan 5 - 7 Grand Cayman 5 - 7 Libya 5 - 7 Thailand 5 - 7
Yugoslavia 5 - 7 Grenada 5 - 7 Madagascar 5 - 7 Tibet 5 - 7
Guadeloupe 5 - 7 Mahore (Mayotte) 5 - 7 Viet Nam 5 - 7
Guatemala 5 - 7 Malawi 5 - 7
Guyana 5 - 7 Mali 5 - 7
Haiti 5 - 7 Mauritania 5 - 7
Honduras 5 - 7 Mauritius 5 - 7
Jamaica 5 - 7 Morocco 5 - 7
Martinique 5 - 7 Mozambique 5 - 7
Mexico 5 - 7 Namibia 5 - 7
Montserrat 5 - 7 Niger 5 - 7
Netherlands Antilles 5 - 7 Nigeria 5 - 7
Netherlands Antilles 5 - 7 Nigeria 5 - 7
Nicaragua 5 - 7 Reunion 5 - 7
Panama 5 - 7 Rwanda 5 - 7
Paraguay 5 - 7 Sao Tome & Principe 5 - 7
Peru 5 - 7 Senegal 5 - 7
Puerto Rico 5 - 7 Seychelles 5 - 7
St Eustatius 5 - 7 Sierre Leone 5 - 7
St Helena 5 - 7 Somalia 5 - 7
St Kitts & Nevis 5 - 7 South Africa 5 - 7
St Lucia 5 - 7 Spanish Sahara 5 - 7
St Maarten 5 - 7 Sudan 5 - 7
St Martin 5 - 7 Swaziland 5 - 7
St Pierre and Miquelon 5 - 7 Tanzania 5 - 7
St Vincent & Grenadines 5 - 7 Togo 5 - 7
Surinam 5 - 7 Tunisia 5 - 7
Trinidad & Tobago 5 - 7 Uganda 5 - 7
Turks and Caicos Islands 5 - 7 Western Sahara 5 - 7
USA 3 - 7 Zaire (see Congo Dem Rep) 5 - 7
USA Periodicals 5 - 10 Zambia 5 - 7
US Virgin Islands 5 - 7 Zimbabwe 5 - 7
Uruguay 5 - 7
Venezuela 5 - 7
Virgin Isles (British) 5 - 7

My issue hasn't arrived this month?

Though we make every effort to ensure all our issues arrive promptly, sometimes they can be delayed or go missing. If your magazine doesn't arrive 5 days after the on sale date, please contact us. Our customer service team will check your address details and arrange for a replacement copy to be sent to you straight away.

My magazine has arrived damaged?

If this occurs, please contact our customer service team. Once contacted, one of our agents will arrange for a replacement print copy to be sent to you straight away. Alternatively, we may offer a digital replacement issue.

I've stopped receiving my magazine subscription, what should I do?

To check the status of your account and to ensure your subscription has not expired, please login to My Account, once logged in you will be able to manage your subscription online.

Alternatively, you can contact our customer services team by emailing help@themagazineshop.com or calling us on 0344 543 8035 from the UK or +44 (0) 1604 251 466 from overseas and one of our team members will be able to look into your account for you to find out the cause of this matter.

Gift Queries

If I'm giving a gift subscription, do you send anything to the recipient?

No, all communication will be sent to you to pass on. If you purchase a digital subscription or bundle, you will receive instructions in your confirmation email and you will need to forward this to your friend in order for them to activate their subscription. When their subscription comes to an end, without being renewed, we send them a letter to let them know they have received their last issue and an option to renew for themselves should they wish to.

I have purchased a gift subscription and would like to send a gift card to the recipient, how can I do this?

If you provide your email address, we will email you our electronic gift card within 24hrs. If we don’t have an email address physical gift cards will be sent out via the post; so allow 2-3 days for the UK. Overseas can be up to 14 days depending on the region.

My subscription included a free gift but I've received something different. What do I do?

We occasionally send alternative gifts when we have limited stock that has become “out of stock”. This is only when we are not able to order more from our supplier and we do state this in our terms and conditions when we have limited stock. We try our best to match with similar gifts and of a similar value. Please contact customer services on 0344 543 8035 or email help@themagazineshop.com if you have any further queries.

My subscription included a gift but I now have my magazine and haven't received my gift, what do I do?

Please allow 35 days for delivery of your gift and first issue. The gift will be sent under separate cover from the magazine. Should we run out of gifts, you may be offered an alternative gift – there is no cash alternative. If you have waited longer than 35 days, then please contact customer services on 0344 543 8035 or email help@themagazineshop.com Gifts are currently on available on UK offers.

Security

Is my payment secure?

This website uses a Thawte security certificate for all online payments. This ensures that information is kept private while in transit between our web server and your web browser.

Email is not a secure media, so please do not include your bank or payment card details in emails to us.

Privacy

Introduction

Your personal information is being processed by Haymarket Media Group LTD ('Haymarket'). For a full list of our brands and business divisions please visit our web site. Haymarket respects your privacy and is committed to protecting your personal information. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of your personal information. This Privacy Notice relates to our use of any personal information you provide to us through the Haymarket network of websites and/or other services provided by Haymarket.

In order to provide you with the full range of services, we may request and/or record information about you. This privacy notice explains the following:

  1. the type of information we collect;
  2. how the information is used;
  3. when we may contact you;
  4. whether we will disclose your details to anyone else;
  5. the use of cookies.

Many Haymarket websites contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy notices and we encourage you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What type of personal information is collected?

When you sign up to participate in or receive a service from any Haymarket website, such as a newsletter, competition, forum we will ask for limited personal information. We will also collect personal information from you when you subscribe to one of our magazines and when you communicate with us over the telephone or via written correspondence. This can include information such as your name, postal address, telephone or mobile number, fax number, email address, gender or date of birth. Different Haymarket websites may ask for different pieces of personal information. By entering your details in the fields requested, you enable Haymarket and its service providers to provide you with the services you select.

How will the information be used?

Haymarket will use your personal information for a number of non-marketing purposes including the following:

  1. we may contact you for service related reasons that you have subscribed to, signed up for, or participate in (e.g. to make you aware of any delays in your subscription arriving on time, reminding you of a password or username, or about a comment you have made on a website.);
  2. to invite you to share your opinions and comments through a research study about the level of service you receive from us;
  3. to track traffic flows and to make our websites easier for you to use;
  4. to fulfil subscription orders;
  5. to provide a user online community;
  6. planning and managing our business activities by understanding aggregated analysis on behaviour and habits;

We may disclose your personal information to any member of our group which includes our subsidiaries as defined in section 1159 of the Companies Act 2006

Will I be contacted for marketing purposes?

Yes. Haymarket may use the information you have provided to promote the products and services of Haymarket or others.

However, be assured that we understand the irritations of unsolicited communications and are fully committed to ensuring the rights and obligations set out in the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003 are respected.

If you don't want it, you won't get it. Any marketing communication you receive will always include a clear, simple option to refuse, or 'opt-out' of such future communications. You may also opt-out at ANY time by contacting us (see below).

The Telephone Preference Service (TPS) and the Mailing Preference Service (MPS) offer consumers important statutory and non-statutory protection against unsolicited marketing contact. If you are registered on either service, Haymarket will assume that your subsequent submission of personal data via a Haymarket website or data capture form indicates, for the time being, your consent to receive marketing by us. You may opt-out at ANY time by contacting us (see below).

Will Haymarket share my information with anyone else?

Haymarket may disclose your personal data where it believes it is compelled to do so by law; in particular for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty.

Occasionally, we may share your contact information with carefully selected third party companies whose products and services we feel may be of interest to you. We will keep these offers relevant to your interests. It's easy to unsubscribe from any email or mobile messages you no longer want. (see below).

We use a number of third party organisations to help provide a professional service to our customers (i.e. fulfilment bureaus, call centres, and website designers). These organizations act as data processors and are strictly controlled in how they may/may not use your personal data. We remain responsible for the protection of your data.

Please note that some of our partners may be located outside the European Economic Area (EEA). Countries outside the EEA may not be required to protect personal information as stringently as countries inside.

Can I find out what personal information Haymarket holds on me?

Under the Data Protection Act 1998 you have the right to request a copy of the personal information that Haymarket holds about you. There will be an administration fee of £10 associated with this request and will require two pieces of identification to prove your identity. Please make a written application to the Data Protection Officer, Haymarket Media Group LTD, Bridge House, 69 London Road, Twickenham, TW1 3SP.

If any of the personal information that we hold about you is incorrect, you can click on the contact us link on each website. If the incorrect information relates to your magazine subscription, then you can contact the customers services team on 0344 543 8035 who will update your details as soon as practically possible.

Changes to the Haymarket Privacy Policy?

This privacy policy may be updated at any time with or without notice in order to comply with new practices or regulations. You may wish to visit this page every time you submit personal information to one of Haymarket's websites.

Cookies and your privacy

In order to enable us to provide you with a personalised browsing experience, this website uses 'cookie' information collection technology. "Cookies" are small pieces of information that are issued to your computer when you enter a website. Cookies are stored by your browser on your computer's hard drive, and they can be used for a wide range of purposes, such as identifying your computer's previous visits to a website, and to ascertain the most popular features of a website.

This website uses cookies as they enable us to identify your computer when you visit the website. For example, cookies can make it possible for us to identify and automatically log in registered users of certain services on the website without the need for us to ask users for their registration details and password each time they visit. We also use cookies to develop a clearer picture of which parts of the website are the most popular to its visitors, and your preferences. Cookies are also used in behavioural advertising to identify users who share a particular interest so that they can be served more relevant adverts.

If you wish to know more about cookies and how companies like Haymarket use them, please visit www.youronlinechoices.com or www.allaboutcookies.org. Information on this website will assist you in exercising your privacy rights providing guidance on how to opt-out of future access or continued storage of information via cookies.

Following recent revisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 relating to the notification and use of cookies Haymarket is currently working towards implementing the new requirements in line with guidance provided by The Information Commissioner's Office.

Contacting Haymarket about this Privacy Policy

If you have any further questions or comments concerning your privacy, please contact;

MAIL:
Data Protection Officer
Haymarket Media Group LTD
Bridge House
69 London Road
Twickenham
TW1 3SP.

If you don't want to receive any more direct marketing messages then please visit www.haymarket.com/privacy